Contact Information

Last updated: May 19, 2026

Customer Support

For all inquiries, please email us at support@nemora.shop. Our support team is available Monday through Friday and aims to respond within 1–2 business days.

Support Hours

• Monday – Friday: 9:00 AM – 6:00 PM EST
• Saturday – Sunday: Closed

Order Inquiries

For questions about an existing order, please include your order number in the subject line. This allows us to locate your order quickly.

Returns & Exchanges

Before returning an item, please email us to receive instructions. Unrequested returns may not be accepted. See our Return & Refund Policy for details.

Store Information

Store name: Nemora
Email: support@nemora.shop

We are an online-only retailer and do not have a public physical location.